Terms and Conditions
Our terms and conditions to allow everyone staying at Pier West7, DB Stays to have a safe and enjoyable stay.
Making a booking
Your stay must be paid in full before arrival. All bookings should be treated as provisional until you receive confirmation from us via email.
Cancellation policy -For bookings via Glamp manager
Bookings cancelled within 2 weeks of the arrival date are non-refundable.
North West 200 May 2025 & The Open Portrush July 2025
A 25% deposit is required. The balance is due 45 days before arrival. Bookings cancelled within 6 week of the arrival date are non-refundable.
In the unlikely event that we need to cancel your booking, we will inform you as soon as possible and refund all monies paid to us. If you fail to arrive you are liable for the full cost of the booking.
Direct Bookings -Breakage deposit
a £500 hold will be pre authorised on your credit/debit card (note this will not actually leave your bank account) on the day of arrival, released after housekeeping check property on departure for
Number of guests
We do not permit additional guests.
Arrival and departure times
Check-in is from 3.00 pm, Check-out is by 11 am, Late departures will incur an extra charge of £50. Key collection is located on the wall on the ground floor
Car-parking
Each apartment has one allocated space, carpark number will be provided on the arrival email. Additional cars are not permitted, the street in front has free on-street parking.
Loss of keys
If keys are lost during your stay there will be a fee of £50.00 taken from your breakage deposit.
Towels & Linen
Towels and bed linen are included – 2 robes are available in the master bedroom. Towels & robes can be used outside when using the hot tub. Any items which have been taken will be charged at £15 per towel and £50 per robe. If the items have been badly stained with tan, makeup or dirt from using/leaving towels outside – the same costs will apply as we will have to replace these items.
Please do not use our towels as beach towels.
Communal & Penthouse Hot Tub, Sauna & Ice bath rules
Guests can enjoy the use of the hot tub from 9.30am – 11pm daily. Use the hot tub with care and strictly adhere to the rules of use, for your own health and safety.
Children under the age of 14 must be supervised at all times
Children under 4 are not permitted to use the hot tub.
Please only stay for periods of 20 mins
Do not use the hot tub if you are pregnant or have medical, consult your doctor
Extra caution must be taken when consuming alcohol before or during use of the hot tub. We have provided plastic glasses to use when drinking in the tub. Please do not take glassware into the tub – if it breaks it will get stuck in the filters and will cost a significant amount to repair.
Eating is not allowed in the hot tub – food particles can get lodged and damage the internal workings of the tub.
Shower before and after using the tub, especially when using suncream.
Do not use the hot tub if you are wearing fake tan.
Close hot tub lid when not in use.
Close door to rooftop when not in use, when leaving apartment, or when it rains/ windy conditions.
Please note that you will be held liable for any damages caused to the tub by not following these rules and damages will be deducted from your deposit. DB Stays does not accept responsibility for any accidents caused by irresponsible and/or negligent behaviour
Guest behaviour & noise
It is important to us that all of our guests are able to enjoy a peaceful and relaxing stay. Keep noise down after 11 pm to avoid disturbing fellow guests and neighbours, we appreciate your cooperation and understanding. We reserve the right to terminate a booking early where excess noise or anti-social behaviour is deemed to have occurred.
In exceptional circumstances, we reserve the right to ask any guests exhibiting unacceptable or antisocial behaviour to leave the site, under which circumstances no reimbursement of booking charges will be due. DB Stays operates a zero-tolerance policy to any threat or actual violence, intimidation or aggressive behaviour towards our staff or to other guests.
Cleaning, damages & loss of property
Guests should keep the accommodation, hot tub, sauna, ice bath, outside area, and furniture and fittings in the same state of repair as at the commencement of the stay. We reserve the right to deduct the cost of damaged items from the security deposit provided if they are judged to be due to careless or irresponsible behaviour.
Whilst cleaning is included as part of your stay, we reserve the right to levy a cleaning charge if the apartment, hot tub or outside area is left in a particularly poor condition.
We do not take responsibility for loss or damage to personal property or for injury to clients or any third parties during their stay. We recommend that you take out travel insurance to cover such events.
All rubbish must be disposed from the apartment at departure. There are clearly labelled communal bins located at the top of the car park.
Security & CCTV
The site operates security CCTV in the car park and communal areas. DB Stays reserves the right to record and share any footage taken on site with public authorities and other relevant parties in the event of suspected criminal damage or serious breach of the terms and conditions of stay.
Children
All of our holiday apartments are fit for families to enjoy. We are happy to offer a travel cot with mattress and highchair to guests travelling with a child. But we have limited availability for these so please add on when booking. We can’t guarantee these services. Guests making use of the cot will need to bring their own bedding for infants.
In the interest of safety, children should never be left unattended and parents/caregivers of children must accept full responsibility for the safety and well-being of children on site. There are several safety hazards on site, including but not limited to staircases, balconies, rooftop terrace and hot tubs.
Bunk beds
All properties have bespoke bunk beds. They are designed for 1 person on the top bed. Please do not allow more than 1 person on the top bunk at all times. Apartment 8 is 2 people on the top Bunk. Do not let children jump on the bunks as they might risk hurting themselves.
Fire Safetly
All doors must be closed at night
Please do not burn candles on the properties
Please use the available mats for GHDS &tongs,ensure they are turned off
Do not bring on to the premises or use personal/disposable BBQs
Guests are not allowed to bring deep-fat fryers or any other kitchen appliance
The guest is responsible for any smaller personal electrical equipment that they bring such as phone chargers, hair dryers etc
In the event of a fire, the assembly point is in the main car park. Please take a moment to familiarise yourself with this when you arrive or during your stay
In the event of a fire, there is emergency lighting to point you to a safe exit
Please familiarise yourself with the fire safety action plan for your property
Do not tamper with any electrical systems
Do not tamper or adjust anything on the boilers. A charge will be incurred if boiler settings are tampered with.
Health & Safelty
First Aid and Burn Kits are under the sink
Smoking
Smoking and use of e-cigarettes are strictly prohibited in the properties. Any evidence to suggest that there has been smoking inside the apartment will result in the full damage deposit being deducted. Smoking is not permitted in any of the communal areas or in the courtyard.